How to Fix Vuse Alto Not Hitting: Troubleshooting Guide

If you’re experiencing issues with your Vuse Alto not hitting, don’t worry – we’ve got you covered! At, we understand the frustration of a malfunctioning device. In this comprehensive troubleshooting guide, we’ll walk you through the steps on how to fix vuse alto not hitting. From checking the battery charge to cleaning the connections and trying different cartridges, we’ll cover all the possible solutions to get your Vuse Alto back to delivering a satisfying vaping experience. So let’s dive in and get your Vuse Alto working flawlessly again!

How to Fix Vuse Alto Not Hitting: Troubleshooting Guide
How to Fix Vuse Alto Not Hitting: Troubleshooting Guide
Issue Possible Solutions
Vuse Alto not hitting 1. Check the battery charge
2. Clean the cartridge and battery connections
3. Ensure proper pod placement
4. Try a different cartridge
5. Contact customer care for assistance

1. Check the Battery Charge

Is Your Vuse Alto Battery Low?

If your Vuse Alto is not hitting, the first thing you should check is the battery charge. A low battery can often be the culprit behind the issue. To check the battery charge level, take a look at the light band near where you insert your pod into your Vuse Alto battery unit. The number of lights lit up indicates the remaining battery life.

How to Charge Your Vuse Alto

If your battery is low, it’s time to charge your Vuse Alto. Here’s how:

  1. Plug your Vuse Alto into a charger using a standard micro-USB cord.
  2. Make sure the charger is not connected to any other electronic device.
  3. While charging, the light on your device will be on for 10 seconds and off for 10 seconds.

Importance of a Fully Charged Battery

A fully charged battery ensures a strong connection between the cartridge and the battery, leading to a consistent vaping experience. It’s recommended to always keep your Vuse Alto fully charged to avoid any performance issues.

Check the Battery Charge
Check the Battery Charge

Clean the Cartridge and Battery Connections

Why Cleaning is Important

When your Vuse Alto is not hitting, one of the common culprits could be a dirty cartridge or battery connection. Over time, residue and debris can accumulate, affecting the flow of vapor and hindering the device’s performance. Cleaning these components can help restore proper functionality and ensure a satisfying vaping experience.

Steps to Clean the Cartridge and Battery Connections

Follow these simple steps to clean the cartridge and battery connections:

  1. Start by removing the cartridge from the battery unit.
  2. Take a cotton swab and gently clean the metal contacts on both the cartridge and battery. This will remove any built-up residue.
  3. Inspect the cartridge for any blockages or obstructions that might be impeding airflow. Use a cotton swab to clear any debris from the pod’s ports.
  4. Once you’ve cleaned both the cartridge and battery connections, reassemble the device by firmly attaching the cartridge to the battery unit.

Tips for Effective Cleaning

To ensure effective cleaning and maintenance of your Vuse Alto, keep these tips in mind:

  • Regularly clean the cartridge and battery connections to prevent residue buildup.
  • Use gentle pressure when cleaning to avoid damaging the components.
  • If necessary, you can also use rubbing alcohol or specialized cleaning solutions designed for vape devices.
Clean the Cartridge and Battery Connections
Clean the Cartridge and Battery Connections

Ensure Proper Pod Placement

One common reason why your Vuse Alto may not be hitting is due to improper pod placement. Here are some steps to ensure that your pod is properly placed:

1. Align the Pod Correctly

Make sure that the pod is aligned properly with the battery unit. The pod should fit snugly into the battery without any gaps or misalignment.


  1. Remove the existing pod from the battery unit.
  2. Inspect the pod and battery for any debris or obstructions.
  3. Clean the metal contacts on both the pod and battery with a cotton swab.
  4. Align the flat side of the pod with the corresponding flat side of the battery.
  5. Gently push down on the pod until you hear or feel a click, indicating that it is securely in place.

2. Check for Pod Damage

Examine the pod for any signs of damage, such as cracks or leaks. A damaged pod can affect the airflow and prevent proper vapor production.


  1. Inspect the pod visually for any visible damage.
  2. If you notice any cracks or leaks, replace the pod with a new one.

4. Try a Different Cartridge

If you’ve tried the previous steps and your Vuse Alto is still not hitting, it’s time to consider trying a different cartridge. Sometimes, the issue may lie with the specific cartridge you are using rather than the device itself. By switching to a new cartridge, you can determine whether the problem is with the previous one or if there is an underlying issue with your device.

Steps to Try a Different Cartridge:

  1. Remove the current cartridge from your Vuse Alto device.
  2. Insert a new, fully charged cartridge into the device.
  3. Ensure that the new cartridge is firmly connected to the battery by pressing down on it.
  4. Test the device by taking a puff to see if it is hitting properly.


If your Vuse Alto starts hitting properly with the new cartridge, it indicates that the previous cartridge was likely the cause of the issue. You can continue using the new cartridge and enjoy your vaping experience. However, if the device still does not hit properly even with a different cartridge, there may be an underlying problem with your Vuse Alto device that requires further assistance.


Contact Customer Care for Assistance

When to Reach Out

If you’ve tried all the troubleshooting steps mentioned above and your Vuse Alto is still not hitting, it’s time to seek assistance from the s. Contacting customer care can help you resolve any underlying issues or provide further guidance on how to fix the problem.

How to Contact Customer Care

Getting in touch with Vuse’s customer care team is easy. Here are a couple of ways to reach out:

  • Call their hotline: Dial the customer care hotline number provided on their website or packaging to speak directly with a representative who can assist you.
  • Send a direct email: If you prefer written communication, you can send an email to the customer care email address listed on their website. Be sure to include a detailed description of the issue you’re facing.

Provide Relevant Information

When contacting customer care, it’s helpful to have certain information ready to provide them with. This includes:

1. Device details: Make sure to mention that you’re using the Vuse Alto and provide any specific details about your device, such as the model or color.
2. Description of the issue: Clearly explain the problem you’re experiencing with your Vuse Alto not hitting. Include any relevant details, such as when the issue started and if it occurred after any specific event.
3. Troubleshooting steps taken: Inform customer care about the troubleshooting steps you’ve already attempted from this guide. This will help them understand what you’ve tried and

Final Tips and Conclusion

Before we wrap up, here are some final tips to keep in mind when troubleshooting your Vuse Alto:

  • Always ensure that your battery is fully charged before use.
  • Regularly clean the cartridge and battery connections to maintain optimal performance.
  • Check the pod placement to ensure a proper connection with the battery.
  • If all else fails, try using a different cartridge to see if the issue lies with the pod itself.

In conclusion, the Vuse Alto not hitting can be frustrating, but with these troubleshooting steps, you should be able to resolve the issue and enjoy a satisfying vaping experience once again. If you’ve tried everything and are still experiencing problems, don’t hesitate to reach out to customer care for further assistance. Happy vaping!

The information in this article is gathered from different sources, including and newspapers. Although we have made efforts to confirm its accuracy, we cannot ensure that every detail is completely verified. Therefore, we advise being cautious when citing this article or using it as a reference for research or reports.
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